A: If a subscriber shows as Pending after a re-add, they have not completed the opt-in confirmation. Texting "unstop" does not always restore a subscriber whose number was opted out at the carrier level. To resolve:
A: Yes. Disabling Automatic Payments or cancelling your subscription can be done at any time and does not immediately cut off service. However, it is the account holder's responsibility to ensure outstanding invoices are paid to avoid suspension. For cancellation or plan changes tied to a billing agreement, contact TextCaster Support at 833-399-8100 or Support@textcaster.com.
A: To investigate opt-outs for a specific group or list:
A: For people not yet in your account, you can add them and then assign groups:
A: The sending number (the "From" number recipients see) can change due to carrier routing or number provisioning. If your members report a different originating number, it is generally expected behavior. So your audience knows what to expect, advise them that messages may arrive from your TextCaster sending number and to save it as a contact. If you need the current sending number for your account, contact Support.
A: TextCaster can deliver via text and email. If specific subscribers (often on the same email provider, e.g. Gmail/Yahoo) stop receiving emails:
A: Standard text messages are limited to 160 characters. Longer-message support (multi-segment) is an account-level option; when enabled, the Compose screen shows a higher Max character count and a segment counter. Each segment is billed separately. See Multi-Segment Messages for details, or contact Support to enable longer-message support on your account.
A: Admins are managed per account under Organization → Users, where you can review each user, their Role, and last login, and invite or remove users. If you manage multiple TextCaster accounts/profiles and need a consolidated view or admin access added across several, contact TextCaster Support — cross-account admin auditing is handled with Support assistance.